promgirl.com Complaint
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WORST WEBSITE EVER
I have had 2 experiences from this company, which unfortunately ended up to be two of the worst customer service experiences I have ever had. The first dress, a Mori Lee black dress, was sent to me in good condition. Being a size 0, I expected it to be a little long and I would take it to the tailor to get it fixed. Much to my surprise, the dress was more than just a "little" long. When hung from my 8 foot door frame, the dress almost touched the floor! The chest area was meant for someone with double D boobs. This dress was not meant for most size 0 girls. I was told that my shipping and restocking fee would be waived. The shipping fee was not waived. The second dress was this La Femme dress- also a size 0. I received the dress the day before my event and it was a size 8! As annoyed as I was, I called and told them the situation and they reassured me that this would be taken care of and I would receive all of my money back. Once again, my shipping fee was not waived. I was just fed up at this point and called to explain the situation. The person I talked to told me that the dress they received was a size 0! And that it was MY fault for not having taken pictures of the size 8 before shipping it back. Have you ever heard of something like this- telling the customer that they were basically lying? I always thought that customers are always RIGHT! I told them that I still had the hanger which the dress was hung from which stated that it was a size 8. Then they told me that the tag may have said size 8, but when the designer measured the dress, it was a size 0. So now, they switched the story and told me that it was labeled incorrectly? Then I waited 20 minutes to speak to a manager, which after the 20 minutes, the same girl came on the line saying that no one was available to speak to me and they would "do the best they can to refund the $8 shipping fee." I am just appalled by this. If a company considers $8 more important than a loyal customer, I suggest they figure out a different strategy because that will not last long.
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