promgirl.com Complaint

promgirl.com Complaint

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The worst under qualified customer NO service reps - Faviana dress


They and UPS gave me the run around for a package they claim I received at my door.. Ups finally admitted, apologized and filed a claim with Promgirl that indeed they did not leave the package at my door.. Promgirl did NOTHING TO HELP NOR REMEDY THE SITUATION, it was mostly me with a bit of UPS. Promgirl even told me basically to deal with it, figure it out and goodbye " buy again".. After a few weeks of no dresses no nor help, I called my CC company Citibank which reimbursed me on the spot and took up an investigation with Promgirl.. THATS HOW YOU HANDLE THIS PROMGIRL.. You can learn some better business tactics from Citibank.. Now Kelly and I were emailing back and forth, she is rude, Incompetent and as indifferent about what had happened and another order I was trying to place.. She seriously was not following any facts and instead tried to make me feel like I was pulling a fast 1 on them.. I nor many friends and clients will ever shop with them!


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