promgirl.com Reviews and Complaints

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promgirl.com Reviews

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  • fake dresses



    i was buy 2 dresse for this online store and i ask them if is authentic designer dresses and they told me yes it is 100% authentic dresses but when they send me i see inside the dress in the tag that said made in china and i reply to refund me money because the dress is not for authentic designer so they told me to give my email a dress and when i give it to them they told me my information is not appear to be in the system, so i never going back to this web site and buy a terrible quality of fabric dress again and be treathing with a liar people and try to make people estuped and thing we... More...
    (Shopping, Chain Stores)
    estrella27's Picture   estrella27    0 Comments   Comments
  • PromGirl Excellent Quality and Service



    I had such a breezy time ordering from this place. I ordered 4 dresses for my upcoming prom, and I was able to easily return all of the ones I didnt want, simply because they didnt look right on me (other sites have really strict return policies, making you like take photographic proof of the products not fitting which is weird to me, and then sometimes theyll deny it even after that, but promgirl let you return them so easily!). The site was so easily navigable as well and also very pretty. They have this online chat thing to use if you have any questions while youre searching for dresses,... More...
    (Shopping, Chain Stores)
    CarlyW's Picture   CarlyW    0 Comments   Comments
  • Promgirl.com is great!



    I've ordered 2 dresses from promgirl.com for my winter formal and upcoming prom and they were all received very quickly and by ground shipping! I was very happy with the dresses I received. The first dress I got, only the swatch color was available and I was nervous about how the actual color would come out to because you can never really rely on colors online, but yet, I was very happy with how well the color was and my expectations were met, not to mention that my date's tie matched perfectly! I also ordered my prom dress for my prom on 5/18 and again, was very pleased. I had to... More...
    (Shopping, Chain Stores)
    sweetnothing's Picture   sweetnothing    0 Comments   Comments
  • PromGirl.com WORST WORKMANSHIP AND CUSTOMER SERVICE EVER!



    STAY AWAY FROM THEM! Worst workmanship and customer service ever! I ordered a dress that came 3" longer on one side than the other. They did not have a replacement to send me in time for Prom so they asked me to get a quote to have it fixed. Got one, called them back and sent picture of dress. Then they said they checked all the other dresses like that one and they were all the same hem. So even with a picture, they didn't believe me. Then they asked for a written estimate so I had to go back and get that for them. Sent it to them and they offered me $5 more than the cost... More...
    (Miscellaneous)
    dlundy's Picture   dlundy    0 Comments   Comments
  • THE CHEAP MATERIAL DRESS



    I order my dress. i got my dress in few day. I were so excited to try on. Soon I open the box , very disappointed. This dress is so cheap looking.. I thought I bought at the &5.00 dollars store.. Oh wait I order from prom girl .. Geeze people wake up and smell the coffee.. This store have so cheap material making. Also return policy suck as hell.. Oh I forgot to mention because so many have to return.. They have to make some living ... The bottom line DO NOT ORDER FROM PROMGIRL.COM... This website "MONEY HUNGER". The worstest business that I have accounted with.. Sorry hate to... More...
    (Miscellaneous)
    Ajkiunke70's Picture   Ajkiunke70    0 Comments   Comments
  • Promgirl.com is awesome!



    I just ordered my homecoming dress and after i ordered i read all these horrible reviews, i was so afraid that my dress is not going to be good! But the dress came in yesterday (only 4 days from the day i ordered) , and it was PERFECT! The color was kinda off because in the website it said Orange but it is more kinda coral-ish which i like it better than orange anyway lol so yeah the dress looks awesome and it fits me perfect!! :) More...
    (Shopping, Chain Stores)
    Yppop's Picture   Yppop    0 Comments   Comments
  • Promgirl.com ridiculous terms and conditions and unhelpful



    I ordered my dress for a pageant, I found out literally a few hours later that someone else had the same dress so I obviously can't wear it, by this time they had closed and do not work for anyone to speak to at weekends (which in itself is strange for this type of business) but i emailed anyway. then on monday I waited until 2pm on the dot (9am their time when they open) to speak to them on online chat. I explained the situation and that I would just like to change the dress for another, it had not yet been shipped so couldn't see the problem and thought it would be ok.... More...
    (Shopping, Chain Stores)
    justreview's Picture   justreview    1 Comments   Comments
  • POOR SERVICE...HORRIBLE



    I ordered two dresses, I received an email the next day stating that one of the dresses was out of stock. I replied back to let them know I will wait for them to fill my order it showed availbale when I ordered the dresses. They then replied that they are not able to get it to me by the date that I need it, I was not in a rush so I replied that I could wait..they then said the deisgner was not going to fill it...BS I called their 800 number and asked if the manager would sell the next size up for less, so that I could use the money to alter the dress. They did not want to help, I had... More...
    (Shopping, Chain Stores)
    adelina's Picture   adelina    1 Comments   Comments
  • Poor Service



    I ordered two dresses, the both showed available online. I received an email the following day, one of the dresses was out of stock. I wrote back to see if they can still get the dress to me I will wait, they said not by the date I need it. I then wrote back and asked to wait till they are able to get it, then they replied the disinger was not able to fill the order..I highly doubt that. I called back to speak to a supervisor, they wouldnt even get on the phone, the had the person I was speaking to relay the message to me that there was nothing I could do, that I was wasting their time as... More...
    (Shopping, Chain Stores)
    adelina's Picture   adelina    0 Comments   Comments
  • Promgirl terrible dress



    This is the WORST site I have ever tried to order from. I got my dress that I ordered and it was a completely different color than what was shown in the picture and the suquins were literally coming off of the dress! The stitching was pulling out the instant I tried it on for the first time. When I called customer service they were rude and would not work with me in any way possible. I wouldn't advise anyone to ever order from here! The worst part about it is that I don't have enough time to buy another dress for my senior prom :( More...
    (Shopping, Chain Stores)
    carley's Picture   carley    1 Comments   Comments
  • because of return policy m prom is ruined.



    While ordering a dress I took their advice to get the bigger size because I was in between sizes. That was the worst mistake ever! Not only did the dress fit extremely big, by the time they DECIDED to give me the store credit, my dress was sold out. Totally not my fault since I couldn't have ordered the smaller size due to their return policy of only store credit. I end up having to get the same dress in a different color and payed a lot more for it. I DO NOT RECOMMEND ANYONE SHOP HERE! Never shopping here again. Thank you for ruining my prom! >:o More...
    (Beauty)
    nessaa's Picture   nessaa    1 Comments   Comments
  • Promgirl dress review



    I ordered my prom dress last Thursday, they said they had the dress in stock. I got overnight shipping. Monday rolls around... No emails, no dress. Nada. My mom called and they said they had it in stock and would ship it that day. It's Tuesday. No dress. My mom called. The lady said "we're sorry but that dress is no longer in stock." EVEN THOUGH THEY SAID IT WAS!! I can't find the dress anywhere now, and I don't know what to do. THEY CHARGED OUR CREDIT CARD AND EVERYTHING!! Promgirl... update your website more frequently before you mess up... More...
    (Shopping, Chain Stores)
    hlbcheer's Picture   hlbcheer    0 Comments   Comments
  • Unhappy Customer



    I purchased a prom dress for my daughter 3 months in advance (beginning of February)from Promgirl.com, completely aware of the non-refundabel policy. But what I wasnt aware of was the restocking fee (my bad). My daughter was not happy with the way the dress fit or looked (not like the pic). So in order to return the dress for an exchange it is going to cost me 10% of the cost of the dress plus shipping charges. So if I were to exchange the dress and the 2nd dress did not fit right then I would be even further in dept to Promgirl.com. There shouldnt be a restocking fee for something you... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • BEWARE!



    I ordered a dress on 1/3/11. It said it was due to ship 1/30/11. I was ok with that. I thought I would get the dress in plenty of time for prom. I received a conformation email for my order that said it was due to ship 2/18/11. I was ok with this as well. Then about 2 weeks later the shipping date changed to 2/28/11. I called and asked why this was. They said the item was on back order and the date shouldnt move back any further. On 2/1/11 I received an email that said it was shipping on 2/4/11. I was thinking awesome! I get my dress earlier. It is now 2/7/11 and I checked my order status... More...
    (Miscellaneous)
    kirbiix3's Picture   kirbiix3    0 Comments   Comments
  • This is what happened



    DO NOT SUPPORT THIS STORE. THEY ARE DECEPTIVE AND RUDE. I ordered several separate dresses to be used as bridesmaid dresses and they cancelled one of the orders on me because they thought it was a duplicate. If they were professional and organized and knew how to run a business, they would have contacted me first and would have found out that I did want more than one of the same dress. Then when I called to fix the problem they took no responsibility for their mistakes and told me that I didn't speak or read English and that when I did learn, to reread their return policy which they... More...
    (Shopping, Chain Stores)
  • BEWARE OF PROMGIRL



    DO NOT SUPPORT THIS STORE. THEY ARE DECEPTIVE AND RUDE. I ordered several separate dresses to be used as bridesmaid dresses and they cancelled one of the orders on me because they thought it was a duplicate. If they were professional and organized and knew how to run a business, they would have contacted me first and would have found out that I did want more than one of the same dress. Then when I called to fix the problem they took no responsibility for their mistakes and told me that I didn't speak or read English and that when I did learn, to reread their return policy which they... More...
    (Shopping, Chain Stores)
    carlapanetta's Picture   carlapanetta    0 Comments   Comments
  • Bad business practices!!



    I ordered a dress on 3/30/2010 that, according to Promgirl.com was in stock and available for shipment the next business day. On 4/1/2010 I received an email that stated that my item had shipped and it supplied me with a tracking number. As of 4/6/2010 we still had not recieved the dress and called the company. I was then told that the dress had NEVER shipped and that they were sorry for their mistake and the dress would not ship unitl 4/10/2010. If I would have known this from the get go, I would never had ordered the dress from this company. Alterations would have to be done to any dress... More...
    (Shopping, Chain Stores)
    CrisiC's Picture   CrisiC    6 Comments   Comments

promgirl.com Reviews By Product


promgirl.com Comments


Discipline says: (1 year ago)
 0
Return Policy at Prom Girl is a Rip Off. wont recommend to anyone, wont purchase from them again.



sweetiecutiepie says: (3 years ago)
 0
I payed $200 for a dress, recieved it on time! but however my dress beading came off and i had to resow it back in which took 2 hours of my time oh well, its a pretty dress




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